AI and the Future of a Personalized Employee Experience


Today’s business landscape demands a new vision of the future. This includes the ability to “future-proof” an organization as well as the ways in which organizations treat employees as a whole.

According to Mercer’s 2020 Global Talent Trends Study, 53% of businesses are looking to the future via the increasing use of artificial intelligence and data solutions like predictive analytics and 53% are hoping to redesign their business practices to place people firmly at the center of operations.

This is part of a larger push to transform talent recruitment and management to provide a more personalized employee experience that promotes professional growth. AI can significantly aid in this process.

AI and Talent Location and Identification

While it is important to temper their results with a human decision-making process, AI can be used to widen the talent pool from which businesses can draw. It can also work to identify potential employees who might otherwise not been considered for hire.

READ: The State of Prescriptive Analytics in HR

The technology isn’t necessarily evolved and refined enough to be used in place of human recruiters, but it can certainly be a robust supplement, especially when the high cost of talent management is taken into consideration. It is important to keep in mind, however, that AI technology and algorithms are only as useful as the quality of the data they are fed. It is vital that any AI program be overseen by a human team to ensure that it is working properly and effectively.

AI and Talent Management

In addition to locating and identifying potential talent, AI technology is increasingly being used to enhance the talent management process. In fact, many aspects of employee life can be improved with the emerging AI solutions, including employee engagement, employee culture and behavior, and employee skillset analysis and improvement.

Because the technology can give employees more time than an in-person management is often able to spare, it can offer a type of insight into an employee’s habits, strengths, and weaknesses that would otherwise likely go untapped. This data, in turn, can be used to gently shape corporate culture, employee behavior, and even teamwork and level of workforce engagement.

The Employee Experience and the Importance of Balance

The “employee experience” refers to an employee’s overall experience within a company and it can be an important predictor in retaining talent or losing them. There are a few different ways that AI is poised to help define employee experience in a positive manner.

READ: HR’s Focus on Employee Experience Improves Customer Experience 

First, AI can be used to determine how best to train a particular employee by analyzing their habits as well as the manner in which they accomplish tasks. It can also administer the necessary training, although the accuracy should be monitored by a supervisor. AI can also help keep employees engaged with projects and coworkers, encouraging job satisfaction and levels of employee engagement across the general workforce. It should be noted, however, that this information and action must be overseen by an in-person manager.

As AI becomes increasingly common in the workforce, it is important to understand the impact its use can have upon employees and how risks can be mitigated and benefits amplified. The technology is poised to deliver an unprecedented kind of personalized employee experience that could change the face of human resources functions forever.

Hear more from Dr. Tyrone Smtih on LinkedIn and Twitter

Photo Courtesy of Stock Photo Secrets 

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