ChatGPT continues to mesmerize those in Human Resources, not to mention everywhere else. It dazzles people with its ability to respond as a human (or even better than a person would). While humans are the only ones who can put the human in Human Resources, there are many ways ChatGPT and similar artificial intelligence technology can help HR do its job.
One obvious way to utilize ChatGPT is to have it write job descriptions. So, HR Exchange Network recently asked the technology to, “Provide examples of job descriptions that remove bias, offer details of the job role, and are transparent.” Here are the results and the HREN analysis of each:
Job Description: Marketing Coordinator
HREN Analysis: This job description offers a detailed overview of the position. Considering the vague details provided to ChatGPT, this one includes specific information that can help people gauge whether it is worth applying. Some might argue that the requirement for a bachelor’s degree could be a sign of bias. That might even be true of the requirements for proficiency in various software because companies can train people with a capacity for learning and digital awareness.
Still, this is not for a junior role and many are still requiring that piece of paper for certain positions. In addition, some companies might be searching for someone, who can hit the ground running and does not require much training. People will have to remove that bias before ChatGPT can.
ChatGPT’s Job Description: We are seeking a highly motivated Marketing Coordinator to join our team. In this role, you will be responsible for supporting the marketing team in creating and executing marketing campaigns across various channels, including email, social media, and events. You should have excellent organizational skills and the ability to multitask in a fast-paced environment.
- Support the marketing team in creating and executing marketing campaigns
- Coordinate and manage various marketing projects and initiatives
- Manage the company’s social media presence
- Collaborate with internal stakeholders to ensure consistent messaging across all channels
- Conduct market research and analyze data to inform marketing strategies
- Bachelor’s degree in Marketing or related field
- 2+ years of experience in a marketing role
- Excellent organizational and project management skills
- Strong written and verbal communication skills
- Proficiency in Microsoft Office and Adobe Creative Suite
Job Description: Customer Service Representative
HREN Analysis: This job description offers a little less information than the first one. However, it is for an entry-level position, which could appeal to a larger group of people. In addition, there are fewer specialized skills necessary here, which is why job applicants might not need more information. The highlight of this one is the fact that it seems more accessible while still offering a realistic picture of what is required of the job. For instance, it suggests that people who apply need to “remain calm under pressure.”
ChatGPT’s Job Description: We are looking for a friendly and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional service to our customers via phone, email, and chat. You should have excellent communication skills and the ability to remain calm under pressure.
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues and complaints in a timely and professional manner
- Maintain accurate customer records and data in our CRM system
- Collaborate with other teams to ensure customer satisfaction
- Identify opportunities for process improvement and make recommendations to management
- High school diploma or equivalent
- 1+ years of experience in a customer service role
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficiency in Microsoft Office and experience with CRM software a plus
Job Description: Software Engineer
HREN Analysis: This last description further proves that ChatGPT can write well and provide enough details to attract qualified people to apply for the job. It offers enough information to help readers determine if they have the chops to apply. This is another job description that mentions a requirement of a bachelor’s degree. From now on, HR needs to reflect on that requirement to determine if it truly is necessary.
This one is, but assessing whether a job really needs a college graduate to fill the role should become a regular exercise for HR. Overall, however, ChatGPT provides exactly what is necessary to give people an overview of each job. With more information, such as the culture or mission of a particular organization will improve the job descriptions.
ChatGPT’s Job Description: We are seeking a talented and experienced Software Engineer to join our development team. In this role, you will be responsible for designing, developing, and testing software solutions for our products. You should have strong programming skills and the ability to work collaboratively with other team members.
- Design, develop, and test software solutions for our products
- Collaborate with other engineers and product managers to ensure high-quality deliverables
- Write clean, maintainable, and efficient code
- Participate in code reviews and provide constructive feedback
- Stay up-to-date with emerging trends and technologies in software development
- Bachelor’s degree in Computer Science or related field
- 3+ years of experience in software development
- Strong programming skills in one or more programming languages (e.g., Java, Python, C++)
- Experience with software development methodologies such as Agile and Scrum
- Familiarity with version control systems such as Git and SVN
ChatGPT can definitely write effective job descriptions as evidenced by this experiment. The writing is impeccable. If HREN had provided more specific details about the job in question, it would have churned out something even better. These are merely samples for generic jobs. It still provided a details about what one could expect in this role. Therefore, HR leaders should consider using it to be more efficient and reach the right candidate. Frankly, it might write these job descriptions better than humans.